1. Introduction
[Xceptional Pest Control] (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information of California residents in compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
This policy applies to information collected through our website, phone, email, and in-person services.
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2. Personal Information We Collect
We may collect the following categories of personal information:
Identifiers: Name, address, phone number, email address
Customer Records: Service address, service history, billing information
Commercial Information: Services requested or purchased
Internet Activity: Website interactions, IP address, browser type
Geolocation Data: Service location (approximate)
Sensitive Personal Information: We generally do not collect sensitive personal information such as Social Security numbers or financial account login credentials
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3. Sources of Personal Information
We collect personal information from:
You directly (calls, emails, service requests, online forms)
Our website and cookies
Service technicians during service visits
Third-party service providers (payment processors, scheduling software)
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4. How We Use Personal Information
We use personal information to:
Provide pest control services
Schedule and complete service appointments
Process payments and invoices
Communicate with customers
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and ensure safety
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5. Sharing of Personal Information
We do not sell personal information.
We may share personal information with:
Service providers (payment processors, CRM software, IT support)
Government authorities when required by law
All service providers are contractually required to protect your personal information and use it only for business purposes.
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6. Sale or Sharing of Personal Information
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
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7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide services
Maintain business records
Meet legal and tax requirements
Retention periods vary depending on the type of information and legal obligations.
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8. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website usage
You can control cookies through your browser settings.
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9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. Our website is hosted on Wix, which provides industry-standard security measures including SSL encryption.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.